FAQs

What is Copierworks?

Copierworks is a full-service printer sales, leasing, and rental company based in Burnaby, British Columbia. We’ve been serving businesses since 1992.

Through Copierworks and our sister company Tonertech, we provide a complete office printing solution including:

• Printer and copier sales, leasing, and rentals
• Delivery and professional installation
• On-site service and repair
• OEM and remanufactured toner supply
• Recycling programs

Our goal is simple: reliable equipment, competitive pricing, and responsive support.

What type of clients do you serve?

In short, any business that needs printing equipment.

We support organizations of all sizes, from single desktop printers to full multi-device, networked environments across multiple departments or locations.

Our clients include:

• Offices and home offices
• Warehouses and manufacturing
• Film and production studios
• Medical and dental clinics
• Call centers
• Restaurants and hospitality
• Retail businesses
• Educational institutions

No client is too big or too small.

Which cities do you service?

We service the Lower Mainland of British Columbia, including:

Vancouver, Burnaby, Surrey, Richmond, New Westminster, Port Moody, Delta, Abbotsford, Mission, Chilliwack, Coquitlam, Langley, White Rock, and surrounding areas.

Should I lease, rent, or purchase a printer?

We offer all three options. The right choice depends on:

• Budget and cash flow
• Print volume
• Length of need
• Service expectations

If you’re unsure, contact us and we’ll walk you through the pros and cons of each option.

What’s the $99 Business Printer?

We continue to offer promotional programs designed to make business printing affordable and predictable.

Visit our Promotions page or contact us directly to see if a current program is a fit for your business.

What brands do you carry?

We work with leading commercial printer and copier manufacturers and can source equipment across all major brands.

While we remain brand-agnostic and recommend solutions based on your workload and business needs, we do have preferred dealer relationships and special pricing programs with HP, Brother, Xerox, and Kyocera, allowing us to offer aggressive pricing and promotional opportunities on those lines.

Our long-standing industry partnerships give us access to competitive pricing, business-grade hardware, and manufacturer-backed programs. If you have a preferred brand, let us know. We’ll recommend the right model based on performance requirements, print volume, and long-term cost of ownership.

Do you setup and install your printers?

Yes.

We provide professional delivery and installation services. Depending on the equipment and agreement type, delivery and installation may be included or quoted separately.

We can handle full network configuration or coordinate directly with your IT provider.

Do you provide ink and toner?

Yes. Through Tonertech, we supply:

• OEM toner cartridges
• High-quality remanufactured toner
• Fast local delivery
• Recycling and cartridge pickup programs
• We can also structure automated toner replenishment programs for higher-volume environments.

Are there contracts?

Depending on whether you purchase, lease, or rent equipment, there may be service agreements or lease terms involved.

Our agreements are designed to:

• Provide predictable service costs
• Lock in rates where applicable
• Ensure equipment is properly supported

We clearly outline all terms before you commit.

Will it work with my network?

Most modern business printers and copiers support current network standards, including secure printing, scanning, and remote management.

We can:

• Perform full installation and configuration
• Work alongside your IT department
• Integrate into existing network environments

How soon can you deliver a copier?

Delivery timelines depend on stock availability and scheduling.

In many cases we can offer next-day delivery. Some installations may require scheduling based on equipment type and configuration needs.

Contact us for availability.

What if my copier breaks?

Service coverage depends on your agreement.

For leased or rental equipment, service and labour are typically included.

For purchased equipment, service can be provided under warranty, service agreement, or time-and-materials billing.

Replacement parts may be covered under agreement or quoted separately depending on coverage.

We aim to respond quickly and minimize downtime.

How do I get started?

Call (604) 838-7368 or e-mail sales@copierworks.com for a fast, no-obligation quote.

I have more questions. Who can I talk to?

No problem. Give us a call or send us an email and one of our team members will be happy to help.